FREE SHIPPING & FREE RETURNS
Packages are generally dispatched within 1 day after receipt of payment and are shipped via USPS or UPS with tracking and drop-off without signature for free. If you prefer delivery by UPS Extra with the required signature, an additional cost will be applied, so please contact us. Whichever shipment choice you make, we will provide you with a link to track your package online.
Boxes are amply sized and your items are well-protected.
Our Return Policy
- Returns are accepted within 30 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased.
- Start your return by email at salesrep@fragranceteam.com
- Ship your items with the prepaid shipping label that we'll email to you to print at home.
- No printer? Show your QR code at an eligible USPS location and they'll print a shipping label for you.
- Returns are processed in 10-14 business days and refunds can be expected 5-7 business days after processing.